1.Q: How soon to get reply from us?
   A: We offer 7*24 hours online services;
       All inquries will be replied within 2 hours.

2.Q: Will i have to supply my own artwork or can you design it for me?
   A: It is best if you can supply your artwork as PDF or AI format file.
       However if this is not possible, our in-house designer can make the artwork.

3.Q: What kind of payment terms do you accept?
   A: Available in T/T, L/C,Visa,Western Union, etc.
       Accect 30% deposit in advance, 70% balance before shipment.

4.Q: How can I get a tracking number of my order that has been shipped?
   A: When your order shipped, our sales will send email to inform it.

5.Q: Are you factory or trade company?
   A: We are Industry and trade integrated company.
       you can get best price from pins back direct factory !